1. Introduction

Thermal Hazard Technology ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our support portal.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Information: Name, email address, company affiliation that you provide when registering for an account or submitting support tickets.
• Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent on our site.
• Support Ticket Information: Details about your technical issues, product inquiries, and any attachments or screenshots you provide in support tickets.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our support services
• Responding to your inquiries and support requests
• Improving our website and services
• Sending you technical notices, updates, and administrative messages
• Protecting against fraudulent, unauthorized, or illegal activity

4. Information Sharing

We may share your information with:

• Service Providers: The only third party we share information with is our analytics/bug reporting provider.
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Restricting or objecting to our processing of your personal information
• Data portability
• Withdrawing consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Thermal Hazard Technology
Email: privacy@thermalhazardtechnology.com
Phone: +44 1908 646 800
Address: Dunedin House, 3-4 Auckland Park, Milton Keynes, MK1 1BU